Job Title: Student Services Assistant

Department: Student Services

Contract: Hourly Paid, Permanent

Salary: £14.24 per hour (inclusive of holiday pay)

Pension: NEST Pension

The Role

Middlesbrough College is seeking an enthusiastic Student Services Assistant to deliver high-quality support our enrolment and admissions activities, helping prospective and current students access the information, guidance and support they need to begin their college journey successfully.

Key Responsibilities

• Welcome students, parents, carers and visitors to the college in a friendly and professional manner.
• Provide clear directions and guidance to enrolment areas and college facilities.
• Answer general enquiries and signpost visitors to the appropriate departments or members of staff.
• Manage queues and support the smooth flow of students throughout the enrolment process.
• Assist with maintaining an organised, safe and welcoming reception and waiting area.

Please find the full job description here – Student Services Assistant

Qualifications

• Grade C or above in Maths and English (or equivalent).
• A commitment to undertake any mandatory training relevant to the role.

Experience

• Experience of dealing with a wide range of people.
• Experience in working within a busy environment.

Knowledge & Skills

• Excellent communication and customer service skills.
• Good organisational skills and the ability to work unsupervised.
• Ability to deal sensitively with confidential issues.
• Good IT skills.

Why Join Us?

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health & Wellbeing; free gym membership, 24/7 counselling for you and your family
• Family-friendly policies: flexible hours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• College benefit scheme – College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details, please contact Thomas Courtman-Stock, Head of Student Engagement on T.Courtman-Stock@mbro.ac.uk

Safeguarding Our Students

Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to Work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.