Job Title: Receptionist

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Student Services

Reporting to: Senior Student Services Assistant

Salary: £23,555 - £24,387 per annum

Annual Leave: 30 days plus statutory bank holidays

Contractual hours: 37 hours per week

Basis: Full time, Permanent

Pension: Local Government Pension

Join Our Team

As a receptionist, you’ll play a key role in creating a welcoming and professional first impression for all students, staff, and visitors. Reporting to our supportive Senior Student Services Assistant, you’ll be part of a collaborative and dedicated team that values flexibility, reliability, and excellent service. This is a great opportunity for someone who enjoys working in a dynamic environment, thrives on variety, and is looking to grow within a student-focused organisation where your contribution truly matters. If you’re ready to make a real impact and grow your career in education, we’d love to hear from you!

What You’ll Be Doing:

As a receptionist, you will:

*         Contribute flexibly to customer welfare and support services, specifically to have a working knowledge and the necessary interpersonal and administrative skills to assist with.

*         Provide a flexible approach to cover and assist the team to ensure both reception areas are staffed in line with business needs. Working hours will include at least one evening per week.

*         Actively show a commitment to the Departmental Strategic Objectives.

*         Understand the wider roles within the team and work flexibly within the team to be able to assist as and when necessary, especially the Student Services Assistants.

*         Work under the supervision and direction of the Senior Student Services Assistant on a day-to-day basis.

*         Representing the College in a professional manner in line with the College’s customer care standards and adhere to the Reception Uniform standards**.**

What We’re Looking For:

We seek candidates who:

*         Hold a minimum NVQ Level 2 or equivalent in either Administration or Customer Service.

*         Grade C or above in Maths and English (or equivalent).

*         Be a confident communicator with a helpful, approachable attitude.

*         Have a good understanding of customer welfare and support services, with the ability to respond sensitively and appropriately to a wide range of enquiries.

What’s in it for you?

The college offers an excellent benefits package which includes:

*         Generous annual leave (30-45 days per annum (pro rata), depending on role)

*         Opportunity to purchase additional annual leave

*         Competitive salaries

*         Cycle to Work Salary Sacrifice Scheme

*         Excellent training and development opportunities

*         Dedicated teaching & learning coaches for new staff.

*         On-site staff parking available

*         Contributions to a variety of role-based pension schemes including Teachers Pension, Local Government Pension Scheme and NEST Pension

*         On site restaurant and food outlets including Costa Coffee

*         Extensive wellbeing provision including, but not limited to:

               o    24 hour Employee Assistance Programme (free counselling support for staff and their immediate family)

               o    Occupational Health

               o    Free flu jabs  

               o    Free gym membership for all staff.

               o    Discounted hair and beauty salon treatments

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details and to discuss the role in more detail, please contact Claire Horvath, Senior Student Services Assistant on C.Horvath@mbro.ac.uk

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.

All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community.