Location: Middlesbrough College Main Campus, TS2 1AD

Department: Student Services

Reporting to: Safeguarding Support Officer

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Full time, Fixed Term – Apprenticeship Duration

Join Our Team

We are excited to offer a fantastic opportunity for a motivated and enthusiastic individual to join our Student Services Department as a Business Administration Level 3 Apprentice. This role is ideal for someone looking to start their career in administration while gaining valuable hands-on experience in a dynamic and supportive academic environment.

As an apprentice, you will work closely with experienced staff to develop your skills and knowledge in a range of administrative tasks. You will be supported throughout your apprenticeship to ensure you gain the confidence and competence needed to succeed in a professional office setting.

Key Responsibilities:

As a Business Administration Apprentice, you will be supported in developing the skills and knowledge needed to carry out the following duties:

• Assist with data entry and help prepare reports using Middlesbrough College Group Information Systems, gaining experience in handling and interpreting data.
• Answer telephone calls and handle messages, learning how to communicate professionally and effectively with students, staff, and external contacts.
• Support the organisation of electronic and paper-based filing systems, helping to ensure that departmental records are accurate and accessible.
• Carry out basic word processing tasks, such as creating and formatting documents, under supervision.
• Learn to operate and support the use of Multi-Functional Devices (MFDs), including printing, scanning, and copying tasks for departmental needs.
• Participate in team meetings and contribute to the smooth running of the department, developing confidence in a collaborative work environment.
• Provide excellent customer service by responding to routine enquiries and supporting students and staff in a friendly and professional manner.
• Handle confidential information responsibly, in line with data protection and safeguarding policies.

What You Will Gain:

• A nationally recognised Level 3 qualification in Business Administration.
• Practical experience in a busy and professional office environment.
• Development of key workplace skills including communication, organisation, and IT proficiency.
• Ongoing support and mentoring from experienced colleagues.
• A strong foundation for future career progression in administration or related fields.

What We’re Looking For:

We seek candidates who:

• Have at least three GCSEs, including Maths and English at Grade 4/C or above (or equivalent).
• Are committed to undertaking any mandatory training relevant to the role.
• Possess good communication skills.
• Demonstrate basic IT proficiency.
• Present themselves in a professional manner.
• Show a genuine interest in working within a busy office environment. 

What’s in it for you?

The college offers an excellent benefits package which includes:

• Generous Annual Leave (30-45 days per annum (pro rata), depending on role)
• Opportunity to purchase additional annual leave
• Competitive Salaries
• Excellent Training and Development Opportunities
• Dedicated Teaching & Learning Coaches for New Staff.
• On-site staff parking available
• Contributions to a variety of role-based pensions schemes including Teachers Pension, Local Government Pension Scheme and NEST Pension
• On site restaurant and food outlets including Costa Coffee
• Extensive wellbeing provision including, but not limited to:
  - 24-hour Employee Assistance Programme (free counselling support for staff and their immediate family)
  - Occupational Health
  - Free Flu jab
  - Free Gym Membership for all staff
  - Discounted hair and beauty salon treatments

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details and to discuss the role in more detail, please contact Sue Alexander, Safeguarding Support Officer on SA.Alexander@mbro.ac.uk

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.

All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community.

Please see attached job description - Apprentice – Business Administration Level 3