Location: Middlesbrough College Main Campus, TS2 1AD

Department: Digital Services

Reporting to: Network Communications & Telephony Team Leader

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Full time, Permanent

Pension: NEST Pension

Join Our Team

We are excited to offer an excellent opportunity for a skilled and dedicated Network Communications & Telephony Engineer to join our Digital Services department. This is a fantastic chance to play a crucial role within our established network communications and telephony systems team, supporting all aspects of the College’s IT network and infrastructure. As a valued member of our thriving academic community, you will contribute to maintaining and enhancing our vital IT services, ensuring seamless connectivity and communication across the College.

What You’ll Be Doing:

As a Network Communications & Telephony Engineer, you will:

• Support the Network Communications & Telephony Team Leader to ensure all new services undergo IT Testing and Integration framework.
• Ensure all configuration changes within the Network & Comms Estate and supporting processes are fully tested and documented.
• Test and Integrate Services to ensure that services meet the requirements of the customer and can be released Live in a controlled manner.
• Provide 3rd Line Incident and Problem Management support to IT Services.
• Ensure all Testing and Operational Support documentation is accepted by Ops prior to Go Live.

What We’re Looking For:

We seek candidates who:

• Hold a Grade 4/C or above in Maths or English (or equivalent) – Essential.
• Possess a relevant IT qualification at Level 2 – Essential.
• Have ITIL v3 Foundation or above – Desirable.
• Can diagnose and rectify basic software faults – Essential.
• Can work flexible hours and locations as required – Essential.
• Have at least one year’s experience working in an equivalent IT role – Desirable.
• Demonstrate a track record of exceeding customer expectations with a commitment to excellence – Desirable.
• Have experience working within an IT department, providing services to a variety of customer areas – Desirable.
• Are proficient in using Service Desk software systems and working within Service Level Agreements (SLAs) – Desirable.
• Have familiarity with the Information Technology Infrastructure Library (ITIL) framework – Desirable.
• Have experience supporting and maintaining an Office 365 tenant at an administrative level – Desirable.
• Can administer an ITSM ticketing system, ensuring incidents and requests are managed efficiently, in line with SLAs, and to a high standard – Desirable.
• Hold a full, current driving licence – Desirable.

What’s in it for you?

The college offers an excellent benefits package which includes:

• Generous Annual Leave (30-45 days per annum (pro rata), depending on role)
• Opportunity to purchase additional annual leave
• Competitive Salaries
• Cycle to Work Salary Sacrifice Scheme
• Excellent Training and Development Opportunities
• Dedicated Teaching & Learning Coaches for New Staff
• On-site staff parking available.
• Contributions to a variety of role-based pensions schemes including Teachers Pension, Local Government Pension Scheme and NEST Pension
• On site restaurant and food outlets including Costa Coffee
• Extensive wellbeing provision including, but not limited to:
  - 24-hour Employee Assistance Programme (free counselling support for staff and their immediate family)
  - Occupational Health
  - Free Flu jabs
  - Free Gym Membership for all staff.
  - Discounted hair and beauty salon treatments

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details and to discuss the role in more detail, please contact Jamie Carr, Network Comms & Telephony Team Leader on  J.Carr@mbro.ac.uk  

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.

All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community.

Please see attached job description - Network Communications & Telephony Engineer